Feeling Frustrated with Your Body Corporate Manager? Here's How to Take Action

Living in a strata scheme can be fantastic. You get the perks of shared amenities and professional property maintenance, but sometimes, things go sideways, especially if you end up with a body corporate manager who's more of a ghost than a guiding hand. 

When communication breaks down and emails go unanswered, it can leave residents feeling frustrated and unheard.

If you're feeling like your body corporate manager is phoning it in, you're not alone. Here's a guide to help you take action and work towards a positive resolution:



Identify the Root of the Problem


The first step is to pinpoint exactly what's causing your frustration. Are maintenance requests piling up unaddressed? Is there a lack of transparency in decision-making or finances? Perhaps communication is simply unprofessional, with curt responses or a general feeling of being brushed aside.


Gather Your Evidence


Once you've identified the problems, document them! Keep copies of emails, meeting minutes, or any other relevant communication that highlights the manager's shortcomings. This will be crucial if you need to escalate the situation. Consider talking to your neighbors as well. Chances are, you're not the only one feeling frustrated. A united front of residents with similar concerns carries more weight.


Try Direct Communication (Calmly)


Before resorting to more drastic measures, try a direct and respectful conversation with the manager. Outline your concerns and seek solutions. Perhaps there's a simple misunderstanding that can be rectified.


Reach Out to the Body Corporate Committee


The body corporate committee is responsible for overseeing the manager's performance. Schedule a meeting with the committee to discuss your concerns and present your evidence. They may be able to intervene and address the issues directly with the manager.


Know Your Rights (Review the Bylaws)


Understanding the legalities is crucial. Your body corporate bylaws will outline the process for addressing concerns about the manager's performance. It may specify steps like issuing a formal complaint or calling an extraordinary general meeting https://www.consumer.vic.gov.au/housing/owners-corporations.


Consider Mediation


If communication remains strained, consider professional mediation. A neutral third party can facilitate a productive discussion and help find a resolution that works for everyone.


Voting Out the Manager (Last Resort)


As a last resort, if all other options fail, you may have the option to vote out the manager. This process will be outlined in your body corporate bylaws and typically requires a majority vote from residents at a general meeting.


Remember:

  • Stay professional: Throughout the process, maintain a respectful and professional tone.
  • Focus on solutions: Don't just point out problems; be prepared to offer potential solutions or improvements.
  • Keep records: Document every step you take, including communication with the manager, committee, and any other relevant parties.


Taking action can be daunting, but remember, you have a right to feel comfortable and secure in your own home. By following these steps and working collaboratively with other residents, you can work towards positive change within your body corporate. Thinking of change body corporate manager in QLD? 




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